The permissions of default roles cannot be edited. Create a new role to select custom permissions.
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Mute on unassignAutomatically mute conversations you unassign or assign to a teammate
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Mute on move from individual to team inboxAutomatically mute conversations you move from an individual inbox to a team inbox
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"Enter" to send in chatPress Enter to send when writing Facebook, Twitter, Intercom, and Smooch message
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Reply in a new windowReplies will be composed in a new window
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Default channelThe default channel to use when composing a new message
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Reply with default channelAlways reply from the default channel
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Paste as textStrip the formatting when pasting text in a composer
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No attachments warningDisplay a warning when we think a draft may be missing attachments
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Many recipients warningAlways confirm before messaging more than 10 recipients
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Hide external imagesRequire confirmation to display images in emails.
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Send Later timingsSend Later options available in the app
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Message template #1Assign a message template to shortcut cmd/ctrl+shift+5
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Mark as readChoose when messages are automatically marked as read
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Bump and reopen conversations in team inboxesChoose which activities bump and reopen conversations
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Allow conversations to be moved to all inboxesEnable to let teammates move conversations to inboxes they connote access
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Session idle timeoutLog out user if idle for more than this period of time
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Set as adminAdmin can add new users and edit team settings
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Automatically create contact
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Font preference for agentsEnabling this will allow support agents to change font style and sizes from default while composing messages/replies
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Allow non-administrators to block contactsMessages from blocked contacts are automatically marked as spam
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User out of officeWill unassign if someone replies while user is out of office
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Print attachmentsInclude the attachments when printing a message
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Long time formatClick on any timestamp to toggle between long/short formats
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Default CalendarThe default calendar to use when creating a new event
How you get notified
Please note: You can’t turn off notifications for important messages about your account. like status and SLA updates.
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