-
Fatima Ahmed
Customer Support

Hi, I am looking for some solution to update my account settings from the admin panel can you update me on this.

Help Agent Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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16

Live Agent

11:25 AM

Sure let me share the details how to change your account details from settings.

1 mins ago 6:25 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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...
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34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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...
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34

...
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... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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...
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34

Backup File

242 KB

Backup File

242 KB

Backup File

242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
-
Shakel Nawaz
Online Order

I've just deleted some important files Can you help me ???

Agent Support Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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34

Support Agent

9:25 AM

Don't worry follow these step-by-step tutorial to bring them back.

1 mins ago 6:25 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
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34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
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34

...
...
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... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Reply
...
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34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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Reply
...
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34

Backup File

242 KB

Backup File

242 KB

Backup File

242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
TA
Tahir Ahmed
03219119119

Team, Please update me about the issues of the latest website design changes.

Design UIUX Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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21

Agent

1:18 PM

Sure we are working on the changes of the blog post design currenlty.

15 mins ago 12:15 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

...
...
...
... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Reply
...
...

34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Backup File

242 KB

Backup File

242 KB

Backup File

242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
SR
Saif Raza
Online Order

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
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34

Ibex Pakistan

9:25 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

1 mins ago 6:25 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

...
...
...
... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Reply
...
...

34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Backup File

242 KB

Backup File

242 KB

Backup File

242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
AR
Asad Riaz
Online Order

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
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34

Ibex Pakistan

9:25 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

1 mins ago 6:25 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

...
...
...
... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Reply
...
...

34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Backup File

242 KB

Backup File

242 KB

Backup File

242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
AK
Ahmed Khan
Online Help

Hello, Could you tell me more about your project.

Project Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
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34

Bot Agent

3:25 PM

Ok, I'm transferring you to Agent Marrie, She will help you to choose best option for you.

39 mins ago 4:12 PM

Wednesday, July 7, 2023

Application ID

2354545

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Ibex Pakistan

10:30 AM

Thank for reaching out to us. Kindly go through the Job requirements shared on the post to see if you are the best fit

Commented on by Syed Ahmed

Sunday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

#foodpandacares #ridersassemble #togetherwecan Take care!

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Yesterday

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

I have gone through the job details and believe that I am perfect fit for this. Where should I apply for this?

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

...
...
...
... +2
Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Reply
...
...

34

Today

Ibex Pakistan

1:11 PM

Kindly share your details using the link present in the same post

Commented on by Syed Ahmed

1 Unread Message

Hi, I was wondering if I am eligible to apply for the post that has been announced on your Facebook page

Order Complaint Sales Id Umer Tahir Suggestion Feedback Offer Sad Mobile Sale Information Credit Card
Like
Reply
...
...

34

Backup File

242 KB

Backup File

242 KB

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242 KB

2354545 To find out about new exiting opportunity, kindly go to our careers page: www.ibex.co/careers/pakistan.
Wallboard
OVERALL PERFORMANCE

Total Interaction

23 K

13.8%than last week

INPROGRESS

96

13.8%than last week

ASSIGN TO ME

96

13.8%than last week

FOLLOW UP

0

13.8%than last week

Total Interaction

22.8 K

13.8%than last week

Service Level

99.9 %

  • Target
    2.5 min
  • MONTH-TO-DATE
    2 min

Logged In Users

50

  • Break
    03
  • ENGAGED
    45
  • IDLE
    02

Average
Response Rate

99.3 %

1,688.89%

Average
Response Time

09:53:10

39.96%

Minimum
Cater Time

07:25:21

20.03%

Maximum
Cater Time

25:22:23

13.8%
WORKLOAD
TOTAL INTERACTIONS

Complains

56

13.8%than last week
  • 236
  • 15
  • 05
  • 02

Queries

34

13.8%than last week
  • 236
  • 15
  • 05
  • 02

Feedback

426

13.8%than last week
  • 236
  • 15
  • 05
  • 02

Sales Leads

56

13.8%than last week
  • 236
  • 15
  • 05
  • 02
PEAK HOURS
3.5k
5.9k
1.2k
1.2k
9.5k
2k
1k
CUSTOMER SATISFACTION

68 %

Performance Score

  • Top Score

    Muhammad Kashif

    654
  • Lowest Score

    Waleed Siddiqui

    20
  • Excellent 356
  • Very Good 245
  • Good 112
  • Fair 98
  • Poor 15
  • Very Poor 02
TOP PERFORMERS
Agent ART /hr First Call Resolution Score
Muhammad Kashif 2.8 mins 61 654
Kamran Ahmed 2.6 mins 59 523
Faraz Ul Haq 2.4 mins 51 489
Masood Ahmed 2.2 mins 46 325
Ozair Haq 2.1 mins 23 123

Connecting

01:05
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  • Waves Urdu

Out-going call

Khalid Majid Ali

+923162285697

10:43:21

Incoming call

Khalid Majid Ali

+923162285697

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Khalid Majid Ali

+923162285697