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Ensure your team replies on time
Service Level Agreement Rule
Tag unreplided messages after a specific time. Learn more
Route messages to the right person
Assign with load balancing
Assign conversations while keeping workloads balanced.
Assign with round- robin
Assign conversations while alternating who gets assigned.
Assign based on sender
Assign conversations sent from this person, address or number.
Route messages to the right team
Move based on sender
Move conversations sent from a person, address or number.
Move based on recipient
Move conversations sent to a person, address or number.
Move based on assignee
Move conversations when assigned to a particular teammate.
Give your team appropriate visibility
Notify based on sender
Alert teammates to messages sent from a person or address.
Notify based on keyword
Alert teammates based on the message subject or body.
Notify when comment made
Alert teammates based on a comment body.
Keep your inboxes tidy
Archive based on sender
Archive conversations sent from this person, address or number.
Archive based on recipient
Archive conversations sent to this person, address or number.
Archive based on keyword
Archive conversations based on the message subject or body.
Keep your inboxes tidy
Reply outside of business hours
Send on auto-reply outside of business hours.
Reply when unreplied
Send an auto-reply acknowledging for any delay in response.
Reply when tag applied
Send an auto-reply when a tag is applied.
sla
Service Level Agreement Rule
Tag unreplided messages after a specific time. Learn more
Assign
Assign with load balancing
Assign conversations while keeping workloads balanced.
Assign with round- robin
Assign conversations while alternating who gets assigned.
Assign based on sender
Assign conversations sent from this person, address or number.
Assign based on keyword
Assign conversations based on t he message subject or body.
Assign based on tag
Assign conversations after applying a particular tag.
Custom assign
Choose your own criteria to assign conversations.
move
Move based on sender
Move conversations sent from a person, address or number.
Move based on recipient
Move conversations sent to a person, address or number.
Move based on assignee
Move conversations when assigned to a particular teammate.
Custom move
Choose your own criteria to move conversations.
Move based on keyword
More conversations based on the message subject or body.
Move based on tag
Move conversations After they are tagged with a particular tag.
Notify
Notify when comment made
Alert teammates based on a comment body.
Notify when unreplied
Notify and assignee about unreplied conversations.
Notify when waiting
Notify teammates when waiting for a customer response.
Notify based on sender
Alert teammates to messages sent from a person or address.
Notify based on keyword
Alert teammates based on the message subject or body.
Notify when tag applied
Alert teammates after applying a particular tag.
Archive
Archive based on sender
Archive conversations sent from this person, address or number.
Archive based on recipient
Archive conversations sent to this person, address or number.
Archive based on keyword
Archive conversations based on the message subject or body.
Archive based on tag
Archive conversations that have been tagged with a particular tag.