Total Calls
The average time taken to resolve conversation
134,829 5.6% Than Last Week
48,038 Answered
21,560 Un Answered
65,231 Queue Abandoned
Cases
The average time taken to resolve conversation
13,633 1.2% Than Last Week
4,544 Police
6,256 Fire
2,833 Rescue
Invalid Calls
The average time taken to resolve conversation
34,405 1.2% Than Last Week
10,038 Prank Calls
6,560 Information Calls
17,805 Others
Departments Analysis
Police
25%
Total Cases
10,905
1.3% Than yesterday
Fire
20%
Total Cases
16,855
1.3% Than yesterday
Rescue
55%
Total Cases
16,855
1.3% Than yesterday
Departments Cases Trends
1.31 Million
Case Status
30%
Pending
325
13.8%
Than Last Week
80%
Accepted
325
13.8%
Than Last Week
50%
Dispatched
325
13.8%
Than Last Week
40%
Closed
325
13.8%
Than Last Week
Peak Hours Analysis
Demographic Trends
Province
- Punjab 14k
- Sindh 2
- KPK 2
- Balochistan 2
- Gilgit Baltistan 1
District
- Karachi 14k
- Multan 2
- Lahore 2
- Bahawalpur 2
- Faisalabad 1
- Rawalpindi 1
- Jehlum 1
- Gujranwala 1
Live Monitoring
30%
Pending
325
13.8%
Than Last Week
30%
Accepted
325
13.8%
Than Last Week
30%
Dispatched
325
13.8%
Than Last Week
30%
Closed
325
13.8%
Than Last Week
Accidents
New
PS3856458
Departments
Police
Location
DHA, Phase 7
New
PS3856459
Departments
Fire
Location
DHA, Phase 8
New
PS3856460
Departments
Rescue
Location
DHA, Phase 8
New
PS3856460
Departments
Police
Location
Gulshan-e-iqbal
New
PS3856460
Departments
Rescue
Location
DHA, Phase 8
New
PS3856874
Departments
Fire
Location
North Nazimabad
New
PS3856460
Departments
Rescue
Location
DHA, Phase 8
New
PS3856460
Departments
Rescue
Location
DHA, Phase 8
Dashboard
Total Logins
213 5.6% Than Last Week
2 Ready
15 In-Call
4 Wrap
10 Break / Manual
Live Calls
856 1.2% Than Last Week
4 Waiting
6 Connected
3 On Hold
Today Calls
152 1.2% Than Last Week
4214 Answered
292 Dropped
4214 Answered by IVR
00:02 ASA
Avg. Talk Time
110 1.2% Than Last Week
00:14 AWT
01:51 AHT
91.2% SLA
Agent Graph (911)
Agent | Ext | Status | Time | Cells | Log in time | Break Time | Action |
---|---|---|---|---|---|---|---|
911 Sindh | |||||||
Saima Ahmed | 1485 | CONNECT | 00:02:52 | 26 | 02:11:28 | 00:14:15 | |
Amjad Mohammad | 1486 | READY | 00:03:53 | 28 | 02:13:24 | 00:18:15 | |
Ali Khan | 1487 | AUX | 00:04:25 | 14 | 03:15:28 | 00:08:15 | |
Neha Ali | 1412 | WRAPUP | 00:01:25 | 13 | 03:14:52 | 00:05:23 | |
911 Punjab | |||||||
Salman Khan | 1265 | MANUALDIAL | 00:06:52 | 09 | 05:55:28 | 02:14:15 | |
Tahir Ahmed | 1187 | CONNECT | 00:08:15 | 56 | 08:14:28 | 07:15:15 | |
Nehan Wajid | 1412 | READY | 04:07:52 | 47 | 08:45:28 | 07:45:15 | |
Faraz Khan | 1687 | AUX | 07:01:45 | 33 | 11:17:28 | 05:14:15 |
Showing 1 of 275 results
Skill | Agent | Total Calls | Drop Calls | In Calls | Ready | Wait | Break | Wrap |
---|---|---|---|---|---|---|---|---|
911-Sindh | 51 | 78545 | 7854 | 54 | 1 | 0 | 3 | 2 |
911-Punjab | 51 | 78545 | 7854 | 54 | 1 | 0 | 3 | 2 |
911-Balochistan | 51 | 78545 | 7854 | 54 | 1 | 0 | 3 | 2 |
911-KPK | 51 | 78545 | 7854 | 54 | 1 | 0 | 3 | 2 |
911-Gilgit Baltistan | 51 | 78545 | 7854 | 54 | 1 | 0 | 3 | 2 |